Delivery & returns

Every print is made to order. Production takes 2 to 4 working days; delivery adds 2 to 5 working days. Delivery is included in every price, and we deliver to UK addresses only. Priority delivery (£4.99, 3 to 6 working days) can be chosen at checkout.

You'll receive a tracking link by email when your order ships, and you can check progress any time at order tracking.

If your print arrives damaged, misprinted, or not what you ordered, tell us as soon as you can at hello@brushandpaint.co.uk with your order reference and a photo of the issue. We'll reprint or refund it at our cost, as set out in our terms. Within 30 days of delivery you can reject it for a full refund; after that you still have your rights under the Consumer Rights Act 2015.

Please email before returning anything, as prints are made to order. Postal address for correspondence: 124 City Road, London, EC1V 2NX.

Everything here is made from your photo, so it is made to your specification and the usual 14-day right to cancel does not apply to it (Consumer Contracts Regulations 2013, reg. 28(1)(b)). That means we can't take a print back because you changed your mind, so please check your crop or preview before you pay.

Digital downloads are the exception, covered below. A print that arrives damaged, misprinted or wrong is never a change-of-mind case: see Damaged or incorrect orders above.

A digital download is emailed to you as a download link; nothing is posted. You can cancel a download within 14 days unless you ask us to send the file at once and confirm you lose that right. Your basket asks you to tick a box doing exactly that, so the file can be emailed as soon as payment clears (Consumer Contracts Regulations 2013, reg. 37). A file that is faulty or not as described is still put right.

Nothing here limits your rights under the Consumer Rights Act 2015: goods must be as described, of satisfactory quality, and fit for purpose.